TERMS & CONDITIONS
Welcome to PropHero! PropHero helps you find, buy and manage investment properties using our online platform and proprietary AI algorithms. Please read our Terms and Conditions carefully before accessing or using our platform.
1. Our Disclosures
Our complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:
We may amend these Terms, the features of the Platform or your Account at any time, by providing written notice to you;
In using the Platform and our Services, you agree to appoint us as your exclusive buyer’s agent. You may be required to pay our costs if you fail to comply with these Terms;
Your Account is subject to a minimum term, as set out in your Account on the Platform. Without limiting your rights under the Australian Consumer Law, you may only cancel your Account at the expiry of the minimum term;
To the maximum extent permitted by law, the Fees are non-refundable;
Our liability under these Terms is limited to will be limited to us resupplying the Platform and Services to you or, in our sole discretion, to us repaying you the amount of the Fees paid by you to us during the term of your Account, and we will not be liable for Consequential Loss, any loss that is a result of a Third Party Service, or any loss or corruption of data;
We may terminate your Account at any time by giving 30 days’ written notice to you;
Where you enter into a Contract of Sale for a Relevant Property referred to us by you during the Term or within 12 months following the termination of the Terms, you will be liable to pay us the Buyer’s Agent Success Fee and any other expenses incurred with your consent;
We may receive a benefit (which may include a referral fee or commission) should you choose to use the services of certain third-party providers that we refer to you; and
We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Platform or for featuring certain products or services on the Platform.
Nothing in these terms limit your rights under the Australian Consumer Law.
2.1 These terms and conditions (Terms) are entered into between PropHero Pty Ltd ABN 28 651 300 140 (we, us or our) and you, together the Parties and each a Party.
2.2 We provide a cloud-based, software as a service platform where we help customers find and buy investment properties (Platform).
2.3 In these Terms, you means the person or entity registered with us as an Account holder.
3. Acceptance and Platform Licence
3.1 You accept these Terms by checking the box, clicking “I accept” or registering on the Platform.
3.2 By accepting these Terms and in consideration of the Fees, you agree to appoint us to act as your exclusive agent for the duration of the Term solely to carry out the Services, including to search for and appraise property, negotiate the purchase of the property and bid at auctions as required on your behalf (Services). You agree that this appointment is exclusive and you authorise us to perform the Services and any other activity necessary or incidental to the proper performance of the Services, such as engaging third parties to conduct inspections of properties.
3.3 You must be at least 18 years old to use the Platform and our Services.
3.4 We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Platform and/or the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you may terminate your Account in accordance with the “Cancellation of Accounts” clause.
3.5 If you access or download our mobile application from (1) the Apple App Store, you agree to any Usage Rules set forth in the App Store Terms of Service or (2) the Google Play Store, you agree to the Android, Google Inc. Terms and Conditions including the Google Apps Terms of Service.
3.6 We may use Google Maps, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.
3.7 Subject to your compliance with these Terms, we grant you a personal, non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to download and use our Platform in accordance with these Terms. All other uses are prohibited without our prior written consent.
3.8 When using the Platform, you must not do or attempt to do anything that is unlawful or inappropriate, including:
(a) anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual’s consent) or any other legal rights;
(b)using the Platform to defame, harass, threaten, menace or offend any person, including using the Platform to send unsolicited electronic messages;
(c) tampering with or modifying the Platform (including by transmitting viruses and using trojan horses);
(d) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Platform; or
(e) facilitating or assisting a third party to do any of the above acts.
4. PropHero Services
4.1 In consideration for your payment of the Fees, we agree to provide you with access to the Platform, the Services, the support services as detailed in this section, and any other services we agree to provide as set out in your Account on the Platform.
4.2 We agree to use our best endeavours to make the Platform available at all times. However, from time to time we may perform reasonable scheduled and emergency maintenance, and the Platform may be unavailable during the times we are performing such maintenance.
4.3 Should you be unable to access the Platform, or should you have any other questions or issues impacting on your use and enjoyment of the Platform, you must place a request over the phone or via email. We will endeavour to respond to any support requests in a reasonable period.
4.4 You acknowledge and agree that the Platform may be reliant on, or interface with third party systems that are not provided by us (for example, cloud storage providers, email clients, CRM systems, and internet providers) (Third Party Services). To the maximum extent permitted by law, we shall have no Liability for any Third Party Services, or any unavailability of the Platform due to a failure of the Third Party Services.
4.5 We may recommend third parties to you from time to time (including, without limitation, conveyancers, solicitors, mortgage brokers, building and/or pest inspection companies, strata searching companies, valuers and surveyors) in relation to the purchase of the Relevant Property. You acknowledge that all third parties are independent from us and under no circumstances will we be liable for the advice, acts, or omissions of such third parties (including any services provided by them). In the event that you instruct us to engage any such third parties on your behalf, you agree to advance the funds for such expense (Expenses) to us, or reimburse us for such expense upon receipt of an invoice issued by the third party.
4.6 You acknowledge and agree that data loss is an unavoidable risk when using any software. To the extent you input any data into the Platform, you agree to maintain a backup copy of any data you input into the Platform.
4.7 To the maximum extent permitted by law, we shall have no Liability to you for any loss or corruption of data, or any scheduled or emergency maintenance that causes the Platform to be unavailable.
5.1 You must register on the Platform and create an account (Account) to access the Platform’s features and the Services.
5.2 You must provide basic information when registering for an Account including your contact name, email address, phone number and investment details, and you must choose a password.
5.3 Once you have registered an Account, your Account information will be used to create a profile which you may then curate.
5.4 We may make access to and use of certain parts of the Platform and the Services subject to conditions or requirements, including identity verification and cancellation history.
5.6 You agree to provide and maintain up to date information in your Account and to not share your Account password with any other person. Your Account is personal and you must not transfer or provide it to others.
5.7 You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details. You agree to immediately notify us of any unauthorised use of your Account.
5.8 When you create an Account, the Account will give you access to various services on the Platform.
6. Fees, Payment and Term
6.1 Once you have created an Account, you agree to pay the fees set out on the Platform (Engagement Fee) by the date specified on the Platform (Payment Date) to access/use certain features on the Platform and benefit from your Account.
6.2 Your Account is subject to a minimum term, as set out on the Platform (Minimum Term). Without limiting your rights under the Australian Consumer Law, you may only cancel your Account at the expiry of the Minimum Term.
6.3 At Once you have created an Account, you agree to pay the fee set out on the Platform (Engagement Fee) by the date the end of your Minimum Term, if a property has not been purchased in accordance with the Terms, and if agreed upon between the Parties, we will renew your Term for a further 6 months (Renewal Term) and you will not be charged a new Engagement Fee. Without limiting your rights under the Australian Consumer Law, you can cancel your Account at any time in accordance with the “Cancellation of Accounts” clause of these Terms but the cancellation will only have effect from expiry of the Minimum Term or the Renewal Term for which you have made a commitment to.
6.4 The payment methods we offer for the Fees are set out on the Platform. We may offer payment through a third-party provider for example, Stripe. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.
6.5 You must not pay, or attempt to pay, the Fees by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.
6.6 You agree that we may set-off or deduct from any monies payable to you under these Terms, any amounts which are payable by you to us (whether under these Terms or otherwise).
6.7 Changes to your Account: If you wish to suspend or change your Account, you must provide notice to us through your Account on the Platform/via email that you wish to suspend or vary your Account at least 30 days before the next Payment Date.
6.8 To the extent permitted by law, the Engagement Fee are non-refundable and non-cancellable once paid.
6.9 We may need to change what is available as part of your Account (for example, the inclusions, exclusions, updated features) from time to time. If we change what is available as part of your Account, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the changes to your Account. If the changes substantially and adversely affect your enjoyment of the Account, you may cancel your Account in accordance with the ‘Cancellation of Accounts’ clause.
6.10 We may need to change the Fees from time to time. If we change the Fees, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the updated Fee to your Account. If the updated Fee is not acceptable to you, you may cancel your Account in accordance with the ‘Cancellation of Accounts’ clause.
7. Payment Of Fees
7.1 In consideration for us providing the Services, you agree to pay the us the Buyer’s Agent Success Fee as set out on the Platform (Buyer’s Agent Success Fee) and any Expenses which have been incurred with your consent upon the occurrence of any of the following events:
(a) where you or any of your Affiliates enter into, or procure that any other person on entity enters into, a contract to purchase a Relevant Property (Contract of Sale) during the Term, and a Contract of Sale is exchanged between the buyer and the seller (whether or not the Contract of Sale is subject to approvals or conditions which have not yet been met and irrespective of whether the Contract of Sale completes at settlement); or
(b) where you or any of your Affiliates purchase, or procure that any other person or entity purchases, the shares in a company of the units in a trust which owns a Relevant Property during the Term (whether or not the purchase is subject to approvals or conditions which have not yet been met and irrespective of whether the transfer of shares or units is properly affected);
(c) where you or any of your Affiliates become, or procure that any other person or entity becomes the legal or equitable beneficial owner of a Relevant Property during the Term, or the shares in a company or the units in a trust which owns a Relevant Property during the term, by any means whatsoever;
(d) where, within 12 months following the termination of these Terms, any of the conditions in clauses 7.1(a), (b) and/or (c) are met in respect of a Relevant Property which was presented to you by us during the Term, whether verbally or in writing.
7.2 Where you breach clause 8.1(d) of these Terms, you agree to pay us the amount equivalent to our genuine, pre-estimated loss for breach of exclusivity.
7.3 If any payment has not been made in accordance with these Terms after a period of 7 days, we may (at our absolute discretion):
(a) cease providing the Services, and recover, as debt due and immediately payable from you, our additional costs of doing so (including legal fees, debt collector fees and mercantile agent fees); and/or
(b) charge interest at a rate equal to the Reserve Bank of Australia’s cash rate, from time to time, plus 2% per annum, calculated daily and compounding monthly, on any such amounts unpaid after the due date for payment in accordance with these Terms.
7.4 This clause 7 will survive the termination or expiry of these Terms.
8. Your Obligations
8.1 In accepting these Terms, you agree to:
(a) notify us in writing of any amendments to the personal details or property specifications set out in the ‘Buyer Form’ section on the Platform, or material facts regarding your proposed purchase of a Relevant Property;
(b) co-operate with us at all times;
(c) obtain independent legal, financial, investment, tax and other advice in relation to the purchase of the Relevant Property should you wish to be advised in any of these areas; and
(d) not appoint another agent or any third party to undertake the same or similar service as the Services for the period of the Term
9. Our Intellectual Property
9.1 You acknowledge and agree that any Intellectual Property or content (including copyright and trademarks) available on the Platform, the Platform itself, and any algorithms or machine learning models used on the Platform (Our Intellectual Property) will at all times vest, or remain vested, in us. Nothing in these Terms constitutes a transfer or assignment of any intellectual property rights in our materials (including Our Intellectual Property).
9.2 We authorise you to use Our Intellectual Property solely for your personal use. You must not exploit Our Intellectual Property for any other purpose, nor allow, aid or facilitate such use by any third party. You may only access Our Intellectual Property on your personal device, and you may not use Our Intellectual Property for any commercial purpose.
9.3 You must not, without our prior written consent:
(a) copy, in whole or in part, any of Our Intellectual Property;
(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or
(c) breach any intellectual property rights connected with the Platform, including (without limitation) altering or modifying any of Our Intellectual Property, downloading Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website, or creating derivative works from any of Our Intellectual Property.
9.4 This clause will survive the termination or expiry of your Account.
10. Your Data
10.1 You own all data, information or content you upload into the Platform (Your Data). We own any data or information output from the Platform using Your Data as input, including any information provided by us to you regarding any property listings (Output Data). Note that Output Data does not include the Analytics (as described below).
10.2 You grant us a limited licence to copy, transmit, store, backup and/or otherwise access or use Your Data to:
(a) communicate with you (including to send you information we believe may be of interest to you);
(b) supply the Platform to you and otherwise perform our obligations under these Terms;
(c) diagnose problems with the Platform;
(d) enhance and otherwise modify the Platform;
(e) perform Analytics;
(f) develop other services, provided we de-identify Your Data; and
(g) as reasonably required to perform our obligations under these Terms.
10.3 You agree that you are solely responsible for all of Your Data that you make available on or through the Platform. You represent and warrant that:
(a) you are either the sole and exclusive owner of Your Data or you have all rights, licences, consents and releases that are necessary to grant to us the rights in Your Data (as contemplated by these Terms); and
(b) neither Your Data nor the posting, uploading, publication, submission or transmission of Your Data or our use of Your Data on, through or by means of our Platform will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
10.4 You acknowledge and agree that we may monitor, analyse and compile statistical and performance information based on and/or related to your use of the Platform, in an aggregated and anonymised format (Analytics). You acknowledge and agree that we own all rights in the Analytics, and that we may use the Analytics for our own internal business purposes, provided that the Analytics do not contain any identifying information.
10.5 We do not endorse or approve, and are not responsible for, any of Your Data.
10.6You acknowledge and agree that the Platform and the integrity and accuracy of the Output Data is reliant on the accuracy and completeness of Your Data, and the provision by you of Your Data that is inaccurate or incomplete may affect the use, output and operation of the Platform.
10.7 This clause will survive the termination or expiry of your Account.
11.1 You represent, warrant and agree that:
(a) you will not use our Platform, including Our Intellectual Property, in any way that competes with our business;
(b) there are no legal restrictions preventing you from entering into these Terms;
(c) you are not aware of any actual or potential conflict of interest in providing the Services, and the execution and performance by you of these Terms does not conflict with any law or any other instrument binding on you;
(d) all information and documentation that you provide to us in connection with these Terms is true, correct and complete;
(e) the Services are provided to you solely for your benefit and you will not (or you will not attempt to) disclose, or provide access to, our Services to third parties without our prior written consent;
(f) in the event that you authorise our representative to sign a Contract of Sale regarding a Relevant Property, you warrant that such authorisation is pursuant to a properly executed and legally valid power of attorney;
(g) any information, advice, material, work and services (including the Services) provided by us under these Terms does not constitute legal, financial, merger, due diligence or risk management advice. You acknowledge that any data, information or advice provided by us to you in relation to the property market, properties identified and presented during the Term of these Terms and the Relevant Property (Market Data) is of a general nature only and does not take into account your individual circumstances, objectives, financial situation or needs. In addition, the provision of any such Market Data does not constitute financial or investment advice nor should it be relied upon as such;
(h) you acknowledge that you are responsible for your final purchasing decision and that we make no guarantees or warranties of any kind in relation to any Relevant Property. You accept full responsibility for satisfying yourself in relation to all aspects of the Relevant Property (including, without limitation, the building integrity, planning regulations which apply to the Relevant Property, the location of the Relevant Property, any other information of importance to you, the financial consequences of purchasing the Relevant Property and the suitability of any investment in the Relevant Property, in light of your own needs and circumstances). Under no circumstances will we be liable for any loss, damage, costs or compensation arising out of, or in connection with, your decision to purchase the Relevant Property; and
(i) you have not relied on any representations or warranties made by us in relation to the Platform (including as to whether the Platform is or will be fit or suitable for your particular purposes), unless expressly stipulated in these Terms.
11.2 To the extent the Market Data or advice provided to you by us incorporates information and/or data from any third parties, we make no warranties in relation to such information and/or data and expressly disclaim all liability in relation to such (including, without limitation, in relation to its accuracy, completeness, suitability and reliability) and nothing in these Terms is intended to diminish the proprietary rights such third parties have in respect to their information and/or data.
12. Australian Consumer Law
12.1 Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the Platform and the Services by us to you which cannot be excluded, restricted or modified (Consumer Law Rights).
12.2 If the ACL applies to you as a consumer, nothing in these Terms excludes your Consumer Law Rights as a consumer under the ACL. You agree that our Liability for the Platform and the Services provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms.
12.3 Subject to your Consumer Law Rights, we exclude all express and implied warranties, and all material, work and services (including the Platform) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis.
12.4 This clause will survive the termination or expiry of your Account.
13.1 Despite anything to the contrary, to the maximum extent permitted by law:
(a) you agree to indemnify us for any Liability we incur due to your breach of the Acceptance and Platform Licence clause and the Intellectual Property clause of these Terms;
(b) neither Party will be liable for Consequential Loss;
(c) each Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party or any of that Party’s personnel, including any failure by that Party to mitigate its losses; and
(d) our aggregate liability for any Liability arising from or in connection with these Terms will be limited to us resupplying the Platform and/or the Services to you or, in our sole discretion, to us repaying you the amount of the Fees paid by you to us during the term of your Account.
13.2 This clause will survive the termination or expiry of your Account.
14.1 Cancellation of Accounts: You may request to cancel your Account at any time by notifying us via email. You may not cancel your Account until the expiry of the Minimum Period as set out in your Account. Your cancellation will take effect from the end of the Minimum Period. If you cancel your Account because we have changed the Account inclusions and the change has a substantial and adverse impact on you, or we have changed the Fees, then the termination of the Account will be immediate, and we will refund you for any Fees that you have paid upfront but have not been used on a pro-rata basis.
14.2 To the extent permitted by law, the Engagement Fee are non-refundable and non-cancellable once paid.
14.3 We may terminate your Account at any time by giving 30 days’ written notice to you (Termination for Convenience).
14.4 An Account will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:
(a) the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within  Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or
(b) the Defaulting Party is unable to pay its debts as they fall due.
14.5 Should we suspect that you are in breach of these Terms, we may suspend your access to the Platform while we investigate the suspected breach.
14.6 Upon expiry or termination of your Account:
(a) we will remove your access to the Platform;
(b) you agree that other than where termination is due to our Termination for Convenience or our breach of these Terms, and to the maximum extent permitted by law, any payments made by you to us (including any Fees) are not refundable to you;
(c) where we terminate your Account for any reason other than a Termination for Convenience, you also agree to pay us our reasonable additional costs directly arising from such termination.
14.7 Where termination is due to our Termination for Convenience or our breach of these Terms, we agree to refund you for any prepaid unused Fees on a pro-rata basis.
14.8 Termination of an Account will not affect any rights or liabilities that a Party has accrued under these Terms.
14.9 This clause will survive the termination or expiry of your Account.
15. Notice Regarding Apple
15.1 To the extent that you are using or accessing our Platform on an iOS device, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform and any content available on the Platform.
15.2 Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.
15.3 If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
15.4 Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to: (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
15.5 Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party’s intellectual property rights.
15.6 You agree to comply with any applicable third-party terms when using our mobile application.
15.7 Apple and Apple subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
15.8 You hereby represent and warrant that: (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
16.1 Assignment: Subject to the below clause, a Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).
16.2 Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.
16.3 Confidentiality: You agree to keep strictly confidential all information provided by us during the course of the Term. You must not transmit details of properties or research reports or any information provided to any third parties without our express
16.4 Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
16.5 Entire Terms: Subject to your Consumer Law Rights, these Terms contains the entire understanding between the Parties and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersedes all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, in respect of its subject matter.
16.5 Force Majeure: To the maximum extent permitted by law, we shall have no Liability for any event or circumstance outside of our reasonable control.
16.7 Governing law: This Agreement is governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
16.8 Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.
16.9 Publicity: You agree that we may advertise or publicise the fact that you are a user of our Platform and our Services, including on our website or in our promotional material.
16.10 Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
16.11 Third party sites: The Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Platform, such third party provides the goods and services to you, not us. We may receive a benefit (which may include a referral fee or a commission) should you visit certain third-party websites via a link on the Platform (Affiliate Link) or for featuring certain products or services on the Platform. We will make it clear by notice to you which (if any) products or services we receive a benefit to feature on the Platform, or which (if any) third party links are Affiliate Links.
17.1 Affiliate means any person or entity (including without limitation companies, partnerships, trusts, listed property trusts and unlisted property trusts) that, in relation to their property investments or business affairs, acts or could reasonably be expected to act in accordance with your directions or wishes, or in concert with you, including any associated entities as that term is defined in s50AAA of the Corporations Act 2001 (Cth);
17.2 Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.
17.3 Intellectual Property means any copyright, registered or unregistered designs, patents or trade marks, domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing.
17.4 Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.
17.5 Relevant Property means any investment property that is referred to you by us (including, without limitation, any properties presented to you in person, by telephone, by email, by letter, by fax or by text message), or any investment property that we have undertaken the Services for, in accordance with these Terms.