About us

PropHero.com.au is a website that is owned and operated by PropHero Pty Ltd (trading as PropHero) (“PropHero”). PropHero does not provide financial or investment advice and does not assess the appropriateness of any proposed property transaction for your purposes.

Use of the website

Before using the website we recommend that you read all of the terms and conditions of the website and service provided to ensure that you are happy with them, and that you print a copy of the terms and conditions for your future reference.

You must only use the website for personal use and must provide accurate and complete information. If you input incomplete or incorrect information any service you engage in with PropHero may be inappropriate for your needs. Please double check any information that you submit.

By using this website, you agree that you will not do anything that affects the security or integrity of this website or do anything that may cause harm to other users of this website.


These terms and conditions apply to your use of this website.

By using this website, you agree to these terms and conditions. If you do not wish to be bound by these terms and conditions you should not use this website.

We may change these conditions from time to time. We will give notice of any changes by posting on this website and any changes will take effect from the date which they are posted.

Intellectual property

All information, data, and copyright material contained in this website belongs to PropHero.com.au or to people who have given ownership or permission to use such information, data, and copyright material and must not be copied or reproduced without our or the owner’s consent.

You may copy or download any downloadable items displayed on this website for the purposes of personal non-business use.

Website content

The content on our website is of general nature and should not be construed as specific advice or relied upon in lieu of appropriate professional advice.

PropHero.com.au gives no warranty nor accepts any liability or responsibility for any decision of the user of this website (or any associates) which purports to be based wholly or in part on the content on our website such as any decision to invest in, to buy or not to buy the property described on the website.

While PropHero.com.au uses reasonable endeavours to ensure the information is current, PropHero.com.au does not warrant the accuracy, currency or completeness of the information and to the full extent permitted by law excludes all loss or damage howsoever arising (including through negligence) in connection with the Information.

The risk assessment and the property valuation must not be relied upon as a professional valuation or an accurate representation of the market value of the subject property as determined by a valuer.

PropHero.com.au also uses external parities’ data and information and does not provide warranty or any liability and responsibility for any loss or damage howsoever arising from the third-party data.

Privacy policy

We will comply with all applicable data protection legislation in force in respect of the personal data we collect from you.

We will comply with our privacy policy. A copy of this can be obtained upon request.


We may issue a warning, temporarily suspend or permanently terminate your right to use this website if you substantially breach any of these terms and conditions, including, the violation of rights of any other users of the website or those of our panel, or if you are using this website to commit or attempt to commit a criminal offence.


Australian law will apply in the event of a dispute in connection with these terms and conditions.

These terms and conditions will only apply as between us and you and no other person may benefit or rely upon these terms and conditions.

If any provision of these terms and conditions are held by a competent authority to be invalid or unenforceable then the remaining provisions of these terms and conditions will not be affected and will remain valid.

Complaints procedure

We aim to provide a high standard of service. However, if something does go wrong, we will make every effort to settle complaints quickly and fairly.

If your complaint is about a service that you have purchased with a third party via this website, then you should complain directly to the third party who provided the service. We cannot answer complaints on behalf of a third party who provided a service or accept responsibility for any such complaints. However, if you do have a complaint against a third party for the service provided please do advise us directly using the contact details below:

If you have complaint about this website and the service provided by PropHero.com.au please contact us: info@prophero.com.au

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